Windows

Known Issues - Updated: October 2nd, 2021
Don't see your issue listed here? You can search our Knowledge Base for other Known Issues and fixes! Fixed in Early Access Click here to learn how ...
Sat, 2 Oct, 2021 at 10:01 AM
My clips are missing or corrupted!
1. Refresh Medal While Medal is the active window, press Ctrl + R and wait for Medal to reload. Once Medal has reloaded, check your clips again to see if ar...
Thu, 26 Nov, 2020 at 8:07 AM
No Game Detected / F8 isn't working!
If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. TABLE OF CONTENTS No Game Detec...
Sat, 2 Oct, 2021 at 9:01 AM
My clips don't have sound!
Please note: We are currently experiencing issues capturing Surround Sound audio. If your Output device is using Surround Sound, the current workaround is t...
Thu, 30 Sep, 2021 at 8:15 AM
Game Status Stuck
In some rare cases, your game may fail to shut down fully when you close it out. This will cause Medal to think that your game is still open. How to ...
Sun, 24 Oct, 2021 at 6:25 AM
Overlay Issues
If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7: Enable Window Aero: Windows Aero...
Sat, 12 Sep, 2020 at 9:00 AM
Low Framerate (FPS) or Choppy Clips
Low framerate or choppy clips happen when your computer doesn't have enough resources to record while you're gaming. Games are very resource inten...
Sun, 5 Sep, 2021 at 12:43 PM
Windows Controlled Folder Access
If you have Controlled folder access enabled, you may run into this error banner in Medal: Or this error when trying to clip: These issues are ca...
Mon, 26 Jul, 2021 at 8:42 AM
Something went wrong! Please run repair mode
If you are encountering this issue, your install of Medal may be corrupt, or you may need to update Windows. Update Windows Open up your Windows Star...
Sat, 11 Sep, 2021 at 11:28 AM
Green Clips / Green Video
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you.  De...
Thu, 16 Sep, 2021 at 5:13 PM