Hi, I recently resetted my pc and now that I log back into Medal I'm worried all my 1.5k clips that aren't unlisted or public are gone. On them it says "This clip is on another machine. Upload or sync to view.". I don't have premium so I did not save them to the cloud, but almost every gaming memory with my friends are there. The thumbnails of the clips are there though, that's my last bit of hope I haven't lost everything. please help
Amanda P posted
about 1 month ago
AdminBest Answer
If the clip files were not backed up prior to resetting the PC, there is not a ton we can do. Even if you subbed, you will still not be able to recover the clips without the clip files.
If the clip files were not backed up prior to resetting the PC, there is not a ton we can do. Even if you subbed, you will still not be able to recover the clips without the clip files.
Hi, I recently resetted my pc and now that I log back into Medal I'm worried all my 1.5k clips that aren't unlisted or public are gone. On them it says "This clip is on another machine. Upload or sync to view.". I don't have premium so I did not save them to the cloud, but almost every gaming memory with my friends are there. The thumbnails of the clips are there though, that's my last bit of hope I haven't lost everything. please help
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Amanda P posted about 1 month ago Admin Best Answer
If the clip files were not backed up prior to resetting the PC, there is not a ton we can do. Even if you subbed, you will still not be able to recover the clips without the clip files.
To prevent this in the future, we have the steps on backing up your local files here: https://support.medal.tv/support/solutions/articles/48000922105-how-to-purge-medal-for-a-clean-installation
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Amanda P posted about 1 month ago Admin Answer
If the clip files were not backed up prior to resetting the PC, there is not a ton we can do. Even if you subbed, you will still not be able to recover the clips without the clip files.
To prevent this in the future, we have the steps on backing up your local files here: https://support.medal.tv/support/solutions/articles/48000922105-how-to-purge-medal-for-a-clean-installation
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