I'm tired so i just came to install this app, which my friend recommended and it wont install. I press the setup and it comes up for about two seconds saying preparing to install and then disappears from the hot bar never to be seen again. Left the pc to hopefully install it nothing. The medal app is supposedly there but i click on it and nothing. Doesnt really seem like a very good app if you cant install the damn thing and there is no error message or anything to go off.
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Washington Netoposted
9 days ago
Admin
Are you using any anti-virus software on your PC? Seems like Medal's files have been blocked locally after they have been downloaded into your PC.
Sometimes new updates on the antivirus list of programs can cause issues. You may want to first add a Folder Exception to it.
I'm tired so i just came to install this app, which my friend recommended and it wont install. I press the setup and it comes up for about two seconds saying preparing to install and then disappears from the hot bar never to be seen again. Left the pc to hopefully install it nothing. The medal app is supposedly there but i click on it and nothing. Doesnt really seem like a very good app if you cant install the damn thing and there is no error message or anything to go off.
0 Votes
1 Comments
Washington Neto posted 9 days ago Admin
Are you using any anti-virus software on your PC? Seems like Medal's files have been blocked locally after they have been downloaded into your PC.
Sometimes new updates on the antivirus list of programs can cause issues. You may want to first add a Folder Exception to it.
Check out this link and try to whitelist it even if it's not detected on the protection history. You can skip some steps if you don't find it and go to add the folder section. https://support.medal.tv/support/solutions/articles/48001166446-how-to-whitelist-medal-in-your-anti-virus
We are not recommending you to completely disabling the antivirus, just to set an Exception to Medal so it can update itself properly.
After whitelisting the Install folder, try forcing a repair on Medal and see if that helps:
Click on the "?" icon to get to Help & Support
Click on Start Repair and wait for Medal to redownload.
Let us know your results!
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