When the Medal app fails to save app data to disk, it could be one of a few things. You can try each step out one by one and see if any of them solve your issue.
Medal running more than once
Sometimes Medal can be running more than once on your computer, which can happen if you have multiple people using the same machine on different Windows users.
For Multiple Windows Users
| ![]() |
For stuck background processes
If you’re the only person using Medal, you may have some background processes that got stuck along the way.
| ![]() |
| ![]() |
Medal doesn’t have access
Sometimes Medal can’t save files or access them due to Windows Defender or other antivirus software.
Click here to learn how to whitelist Medal in your anti-virus software.
Once you have whitelisted Medal so that it is allowed to run normally, try restarting Medal and seeing if the warning goes away.
If none of the above solutions work for you, please create a ticket and we will help you resolve it as soon as we can.