Hello, I just downloaded Medal and installed it but it won't open even if I start it as a Administrator. So I deinstalled it and reinstalled it as an Administrator but even that won't do anything. I can't ask for help on the discord because making posts in the faq are disabled and there are non. What's wrong with my Medal? How do I fix that?
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Lee Bposted
4 days ago
Admin
You may need to purge Medal for a clean installation. It seems that Medal may have some files that are not working properly: It is very important to follow these instructions on the article or video. Once you purge the app, restart your PC, and then install the app again!
Hello, I just downloaded Medal and installed it but it won't open even if I start it as a Administrator. So I deinstalled it and reinstalled it as an Administrator but even that won't do anything. I can't ask for help on the discord because making posts in the faq are disabled and there are non. What's wrong with my Medal? How do I fix that?
0 Votes
1 Comments
Lee B posted 4 days ago Admin
You may need to purge Medal for a clean installation. It seems that Medal may have some files that are not working properly: It is very important to follow these instructions on the article or video. Once you purge the app, restart your PC, and then install the app again!
You can watch this video for instructions: https://www.youtube.com/watch?v=Yqehy5NK5Jg
Or you can follow this article: https://support.medal.tv/en/support/solutions/articles/48000922105-how-to-purge-medal-for-a-clean-installation
Please make sure to restart your computer before trying to re-install.
Please let us know how it goes.
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