Installation Issue with Medal App – Error Code and Troubleshooting Details

Subject: Medal Installation Issue – Error Code During Installation

Dear Support Team,

I am experiencing an issue while attempting to install the Medal app on my PC. Despite multiple troubleshooting attempts, the installation fails to complete successfully. Below are the details of the issue:

Error Description:

• The installation process begins but fails midway without any clear error message.
• I have tried running the installer as an administrator, but the issue persists.
• Antivirus and Windows Defender were temporarily disabled, but this did not resolve the problem.
• I also cleared the Medal installation cache by deleting relevant folders in %localappdata% and AppData\Roaming, but the issue remains.

System Details:

• OS: Windows 11
• Medal Version: 4.984
• Error Logs: [Attach the log file if you have one; if no specific error, mention general failure during installation.]

Troubleshooting Steps Taken:

• Cleared installation cache and app data.
• Ran the installer with administrator privileges.
• Temporarily disabled antivirus and firewall.
• Checked for updates on .NET Framework and C++ Redistributables (both are up-to-date).
• Attempted to manually run Update.exe from the Medal directory, but the issue persists.

Request: Please assist in resolving this installation issue. If you need any additional information or logs, feel free to ask.

Thank you for your help!

Best regards,
Aaron
Email: [email protected]

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