If you have clips that have not currently been uploaded to Medal, you can either upload them now and skip this step, or we can back them up to be uploaded at a later date.
To back up your clips, go to the Search Bar and type %appdata%. Open the folder.
Locate the Medal folder in %appdata% and double click to open. Next, locate the store folder and double click to open.
Locate the clips.json file, right-click and select Copy. Find an area on your desktop, right-click again and select Paste.
Beginning the Purge
First, we need to shut down Medal. Go to the bottom right of your Taskbar, click on the ^ button, find the Medal Gold Icon, right click it and select Quit Medal.
Go to the Search Bar and type %appdata%. Open the folder.
Locate the Medal folder, right click and select Delete.
Next, go back to the Search Bar and type %localappdata%. Open the Folder.
Locate the Ferox_Games_B.V folder, right click and select Delete.
In the same folder, locate the Medal folder, right click and select Delete.
If you come across this error at any time, restart your PC and start the purge again. Even without the error restart your PC and move to the next step.
If you backed up your clips.json file earlier, we can restore them back to Medal.
First, we need to shut down Medal. Go to the bottom right of your Taskbar, click on the ^ button, find the Medal Gold Icon, right click it and select Quit Medal.
Go to the Search Bar and type %appdata%. Open the folder.
Locate the Medal folder and double click to open. Next, locate the store folder and double click to open.