A full purge means deleting everything on your computer that has anything to do with Medal.
If you have any clips you haven't published, we need to save those first.
Navigate to your clip folder and copy any .mp4's to your desktop or to another folder.
We will also need to back up your clips.json file located in C:\Users\%USERNAME%\AppData\Roaming\Medal\store
Copy and paste this onto your desktop or to another folder
Now we can get back to the Purge!
- Close Medal in the system tray and make sure all Medal processes are terminated. (Sometimes stray processes can hide in your system tray or your task manager - double check those!)
- Quit any game running.
- Navigate to
C:\Users\%USERNAME%\AppData\Local
and delete Medal.- While in Local find
Ferox Games
and delete that. - Navigate to
C:\Users\%USERNAME%\AppData\Roaming
and delete Medal. - Navigate to
Local Disk (C:)
and delete Medal
- While in Local find
- Restart your computer
- Reinstall from Medal.tv
- Once reinstalled, head back to C:\Users\%USERNAME%\AppData\Roaming\Medal\store and paste your clips.json file back into this folder. If Windows asks you what to do with the file, select overwrite.
If you're having trouble finding your AppData folders hit the Start button + R, and enter:
%appdata% in the run window and hit enter:
Then %localappdata% in the run window and hit enter:
If your OS tells you that the file cannot be deleted because it's still in use. Open up the Task Manager and terminate all instances of Medal there and in the startup tab.