A full purge means deleting everything on your computer that has anything to do with Medal.

If you have any clips you haven't published, we need to save those first. 

Navigate to your clip folder and copy any .mp4's to your desktop or to another folder.

We will also need to back up your clips.json file located in C:\Users\%USERNAME%\AppData\Roaming\Medal\store

Copy and paste this onto your desktop or to another folder

Now we can get back to the Purge!

  1. Close Medal in the system tray and make sure all Medal processes are terminated. (Sometimes stray processes can hide in your system tray or your task manager - double check those!)
  2. Quit any game running.
  3. Navigate to C:\Users\%USERNAME%\AppData\Local and delete Medal.
    • While in Local find Ferox Games and delete that.
    • Navigate to C:\Users\%USERNAME%\AppData\Roaming and delete Medal.
    • Navigate to Local Disk (C:) and delete Medal
  4. Restart your computer
  5. Reinstall from Medal.tv
  6. Once reinstalled, head back to C:\Users\%USERNAME%\AppData\Roaming\Medal\store and paste your clips.json file back into this folder. If Windows asks you what to do with the file, select overwrite.

If you're having trouble finding your AppData folders hit the Start button + R, and enter:

%appdata% in the run window and hit enter: 

Then %localappdata% in the run window and hit enter:

If your OS tells you that the file cannot be deleted because it's still in use. Open up the Task Manager and terminate all instances of Medal there and in the startup tab.