If you have Controlled folder access enabled, you may run into this error banner in Medal:
Or this error when trying to clip:
These issues are caused by a Windows security feature called Controlled Folder Access or Ransomware Protection.
We have three methods you can try to prevent Windows from blocking Medal
TABLE OF CONTENTS
- Method 1: Automatic
- Method 2: Manual
- Method 3: Disable Controlled Folder Access
- Nothing happens when I try to Allow the exes
Method 1: Automatic
Method 2: Manual
Method 3: Disable Controlled Folder Access
You can also disable Controlled Folder Access, not just for Medal, but for all apps and programs you install on your Windows PC.
Medal provides you this option.
Alternatively, you can follow these steps to disable Controlled Folder Access yourself.
Nothing happens when I try to Allow the exes
If nothing happens when you try to allow the exes in Medal, try and open Controlled Folder Access.
If you are greeted with this error, there are a couple possible reasons.
1. You do not have Windows Defender enabled
Controlled Folder Access is heavily dependant on Windows Defender. If you are using a 3rd party anti-virus program, it may have shut down Windows Defender.
2. You have a 3rd party Anti-virus program installed
Windows will shut down Real-Time Protection if it detects that another anti-virus program is installed.
Due to this however, you will be locked out from configuring any Windows Defender options, including Controlled Folder Access.
You will have to uninstall your anti-virus program in order to configure or disable Controlled Folder Access, and then reinstall your anti-virus program.
3. You do not have account privileges to access Windows Defender options
If you have multiple accounts on your PC, you may need to contact the owner of the PC to make the changes needed to allow Medal to work.
If you are owner or you only have one account on your PC, you may be using a Limited Windows or Standard User account.
You can change your account into an administrator account (You will need access to an administrator account to do this), or you can create a new account in Windows with Administrator privileges