By default, crash dumps are not enabled in Windows. Some issues may require us to look at these crash dumps to understand the issue more clearly. You will need administrative permissions to enable the following feature.


Here are the steps to enable crash dumps:


This information was created from the Windows Dev Center. If any issues pop up following these steps, please contact Microsoft Support


Please note: Editing Registry Keys can cause issues with your system if not followed correctly. We do not recommend making any other changes other than those listed in this guide.


1. Open the Registry Editor

  • Press the start menu and type regedit
  • Press enter to open the Registry Editor

2. Back up the Windows Error Reporting key

Before making any changes to the Registry Editor, it is highly recommended that you back up the registry keys you are going to edit. Below are the steps to make a back up:


  1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
  2. Right click the Windows Error Reporting key
  3. Select Export and save the .reg file to your desktop


3. Create the LocalDumps key

  1. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting
  2. Select the Windows Error Reporting key and create a new key named LocalDumps. If it is not there already:
    • Right-click Windows Error Reporting.
    • Select New and then Key
    • Name the key as LocalDumps

4. Create registry values in the LocalDumps key

Select the LocalDump key and create these three registry values:


  • DumpFolder Registry Value

  1. Right click in the blank area on the right side and select New > Expandable String Value
  2. Name it as DumpFolder
  3. Double click it and enter %LOCALAPPDATA%\CrashDumps in the Value data field
  • DumpCount Registry Value

  1. Right click in the blank area on the right side and select New > DWORD (32-bit) value
  2. Name it as DumpCount
  3. Double click it and enter 10 in the Value data field
  • DumpType Registry Value

  1. Right click in the blank area on the right side and select New > DWORD (32-bit) value
  2. Name it as DumpType
  3. Double click it and enter 2 in the Value data field


Once you have followed all the steps mentioned above, reproduce the crash you were experiencing and send us the .dmp in a ticket. You can find the files in %LOCALAPPDATA%\CrashDumps


To disable the crash dumps, go to your desktop and find the .reg file you created earlier. Double click the file and select Yes