Black Clips / Stuck in 1 frame

Modified on Sat, 11 May 2024 at 12:24 PM

Some recorders and overlays can stop Medal from being able to record your gameplay. Make sure these programs are not running while using Medal:

Third-Party Software Overlays known to cause issues:

  • Crossover
  • HudSight
  • CrossHairV2

Have been fixed but may cause issues:

  • CrossHair X
  • Faceit Anti-Cheat
  • Razer Cortex
  • Nvidia Shadowplay
  • GIF Your Game
  • OBS
  • AMD Relive
  • XSplit
  • Gifyourgame
  • Discord
  • RivaTuner Statistics Server
    • By enabling the Microsoft hooking in RTSS's settings, it allows my games to run just fine with RTSS enabled
  • MSI Afterburner
    • Go into Monitoring and turn off 'Show in On-Screen Display. Then relaunch your game.

If you have checked to make sure you don't have any conflicting software running, but you are still getting black clips, please try turning on Advanced Window Capture in Settings > Clips & Recoding under the special features category.

With games like Rust, FiveM, and CS:GO, turning on Advanced Window Capture can help if you are experiencing black clips during a game.

If you experiencing issues with black clips after following the guide above, please send us your Medal Logs and Repair Medal.


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