If you are experiencing issues with clips that are a black or gray screen when starting your game or when a Medal notification appears on the top left, then please try the following workarounds! 

Disable UI Hardware Acceleration

UI Hardware acceleration is a feature that uses your GPU to make your desktop app smoother. However, disabling this option for the entire app has fixed the black screen issue as a workaround. To do this:

1. Click on the Settings option in the bottom left corner of Medal.

2. Go to the System tab in your Settings.

3. Scroll to Advanced Settings, and you'll see UI Hardware Acceleration. Turn this OFF.

Disable the Advanced Overlay

If this didn't work for you, or you don't mind having the overlay disabled altogether, please follow the instructions below:

1. Click on the Settings option in the bottom left corner of Medal.

2. Go to the Overlay tab in your Settings.

3. Find the Advanced Overlay Enabled option and select OFF. 

Solutions Not Working:

If the above solutions did not work, send us a Support Ticket!