Publishing/Upload Issues

Modified on Thu, 20 Mar at 10:25 AM

Publishing/Upload Issues

Experiencing upload issues can be frustrating, especially when you’re eager to share your awesome clips with friends. To help you get back on track, we've outlined a few methods to troubleshoot and resolve any upload problems you may encounter.

Follow the steps below to troubleshoot the issue:

TABLE OF CONTENTS

System Clock
Check your Internet Connection
Repair

System Clock

If your PC's clock is out of sync with global time, it can cause issues when connecting to servers. Servers often require your PC’s clock to be accurate; otherwise, they may reject your requests because they perceive your system as being in the past or future.

To fix this, follow these steps:

Right-click on your system time and select Adjust date/time.
On the next screen, if Set the time automatically is set to Off, turn it On, even if the date and time appear accurate. Also, turn on Set the time zone automatically.
If your date and time don’t automatically adjust, or if you’re unsure whether they changed, click the Sync now button to force a resync.
Shut down Medal through Task Manager or the System Tray and relaunch it for the changes to take effect.

Check your Internet Connection

A slow or unstable internet connection can cause Medal to think you are offline, leading to upload issues. While there isn’t a direct indicator in Medal to notify you if you’re offline, you can check your connection status using the following method:

Press Ctrl + Alt + i in Medal to open a new window (If this doesn’t work, go to your System Tray, right-click the Medal icon, and select Toggle Developer Tools).
Click on the Console tab.
In the console window, look for any red errors that include the following lines: ERR_NETWORK_ACCESS_DENIED ERR_NETWORK_CHANGED ERR_NETWORK_DISCONNECTED
If you are unsure about what you see, please contact support!

How can I fix these errors?

Depending on which error you encounter, there are different methods to resolve them:

ERR_NETWORK_ACCESS_DENIED	This error indicates that something is blocking Medal from connecting to the internet. Check any antivirus and firewall settings you may have installed.
ERR_NETWORK_CHANGED	This error suggests that your network configuration has changed (e.g., your IP address), and Medal is trying to reconnect. Restarting Medal may help resolve this issue.
ERR_NETWORK_DISCONNECTED	This error indicates that Medal cannot detect an internet connection on your current network. Ensure your system is properly connected to the internet.

Repair

Sometimes, a simple repair is all you need!

Click here to learn how to Repair Medal

If these solutions do not resolve your issue, please contact us for further assistance!