Medal/Game crashing on boot/clip
TABLE OF CONTENTS
In rare cases, Medal may conflict with other programs, causing crashes, especially when running games.
While we strive to make Medal compatible with as many programs and configurations as possible, there are occasional setups we cannot fully account for.
To confirm whether Medal is causing crashes, first close Medal via the Task Manager or System Tray and relaunch your game or program. If the crashes stop, we may need additional information from your PC to diagnose and resolve the issue.
If your game or program continues to crash after closing Medal, another application may be the cause of the issue.
Information Medal Needs to Troubleshoot
We’ll need two specific pieces of information from your PC:
The first is screenshots from the Windows Event Viewer, which helps identify any issues related to Medal and provides details about the problem.
The second item we need is your Windows Crash Dump logs, which offer deeper insights into the cause of the crash, enabling us to diagnose and potentially fix the issue.
Once collected, please send this information to support through a ticket.
Next Steps After Sending Your Information
Restart Your PC
Sometimes, crashes occur due to Windows operating inconsistently. A simple restart can often resolve the issue.
Check for Windows Updates
Missing updates can affect system stability. To check for updates, open the Windows Start Bar and search for Check for updates.
Check for GPU Driver Updates
Outdated graphics drivers can cause crashes. Refer to this guide on updating your GPU drivers.
Try Purging Medal for a Clean Installation
If issues persist, consider a clean installation by purging Medal. This process removes all existing files and settings, allowing for a fresh install, which can resolve lingering issues.
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