Medal Premium
Medal Premium is here! We are excited to offer additional features for our premium Medal users!
TABLE OF CONTENTS
General Questions
What is Medal Premium?
You've asked, and we listened! We are so excited to announce the release of Medal Premium! Medal Premium is a subscription within Medal that will give you access to advanced features across all Medal platforms. What features you may ask? Well, let's have a look!
Note: You keep the Founding Supporter Badge forever by subscribing at least one month.
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Premium Features Chart
Feature | Free Users | Premium Users |
---|---|---|
Clip Upload Limit | Up to 2 minutes | Up to 10 minutes |
Watermarks and Outros | Not removable | Removable |
Ads | Shown | Removed |
Upload Quality | Standard | High quality (up to 1440p) |
Exclusive Badges & Role | Not available | Available |
Priority Chat Support | Not available | Available |
Premium Profile | Not available | Animated avatar and gold design |
Viewership Information | Not available | See who watched your clip |
Cloud Sync | Not available | Manual or automatic upload |
Upload Screen Recordings | Not available | Available |
How do I sign up for Medal Premium?
You can sign up for Medal Premium on Desktop, Web, and Mobile Devices! You can follow the steps below to sign up for Medal Premium.
Desktop & Web
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iOS
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Android
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Can I test the new Premium features?
Of course! All Medal Gold subscriptions begin with a 14-day free trial. If you decide you don’t want to continue, simply click cancel from your settings page within the 14 days and you will not be charged. You can find the trial button under Settings > Billing.
After starting a trial, you will not be able to start another trial in the future.
When starting a trial, we issue a $0.99 test charge to make sure your payment method is valid. This transaction is refunded once completed. Create a Customer Support ticket if this charge doesn’t refund, or if you have other billing issues.
Why can't I start a trial?
You are only eligible for one trial per Medal account. If you haven't had a Premium trial before but are still having issues starting, please create a Customer Support ticket so we can take a look!
How can I cancel my Premium Subscription?
Desktop
You can cancel your subscription at any time. You can find the option to cancel your membership under Settings > Billing & Premium > Manage Subscription > Cancel Plan.
Mobile (iOS & Android)
Due to some restrictions imposed by both Apple and Google, we are unable to manually manage our users' Subscriptions that were made using their payment method on the Mobile app.
So, to formally initiate a Cancellation Request when subscribing to Premium through Google Play/Apple, you will need to start that request directly through their services app.
- If you have an Android Phone, you can follow this official Support Article from Google
- You can also follow this official Support Article from Apple if you need more help.
Or through their respective Customer Support channels support.google.com & reportaproblem.apple.com
How do I get access to Gif Your Game Diamond?
Gif Your Game is the only recording tool on earth to offer cloud-based game recording. Zero performance impact and everything is rendered on our high-end gaming hardware. No editing, perfect quality clips every time with a single press. Works with Rocket League and League of Legends.
If you're a Medal Gold Subscriber you will get instructions emailed to you for signing up for your GYG Diamond account. Check out more about GYG Diamond here!
If you are having an issue with the product, account, or billing, please submit a ticket here for assistance. Active premium users have access to priority chat for assistance.
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