Need help? Please contact us by Ticket, Discord, or Twitter.
Many of our most common solutions can be found in our Knowledge Base.
- You can find our Solutions page by Clicking Here
- You can find our Desktop FAQ by Clicking Here
- You can find our Desktop Known issues by Clicking Here
Support by Ticket:
If none of the solutions above helped resolve your issue, please open a ticket on the same page here or by Clicking Here
Please fill out the form and add as much information as possible, this will help us diagnose and resolve your issue. (Please note: you should receive a response within 24 - 48 hours.)
Support by Email:
If you prefer to contact us directly by email, you can reach out at help@medal.tv
Support by Discord:
Join our discord here: https://medal.tv/discord
After joining, please visit our #rules-and-links for server rules and visit #choose-roles to gain access to support channels:
Our main channel for Discord support is the #i-need-help channel. You can create a ticket here, and one of our support representatives will get back to you shortly.
We also have the #community-support channel, where users around the platform can help each other out with questions or issues you are experiencing on the app.
Support on Twitter:
Please contact us via Direct Message or @MedalTVSupport with your questions.
View All Tickets
If you already have a ticket open, you can view all your tickets and their statuses in our support portal by clicking on the "View All Tickets" box. This box is located on the support homepage at support.medal.tv.
If you don't see this box, you'll need to login to the support portal using the Gmail account you made the ticket with.
If you're having trouble accessing the portal, you will also receive an email notification when someone from the support team responds to you.
Follow us on Social Media to see what we're up to!
Press Inquiries:
If you have any press related questions or have specific business inquiries, please email:
Approved Media Assets here: http://bit.ly/MedalPartnerMedia
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