Contact Us

Need help with Medal? We’re here for you! Our team offers several ways to get in touch and resolve any issues you may run into.

✨ Pro Tip: For the fastest results, start with our Knowledge Base before creating a ticket.

1. Knowledge Base

Before reaching out, we recommend checking our Help Center.

• Browse guides, FAQs, and troubleshooting articles for the most common issues.

• Many problems can be solved right away without waiting for a reply.
  
  

2. Support Website

Our Support Website is the best place to get direct help.

• Chat Bot: Our built-in bot can answer a wide range of questions instantly.

• Submit a Ticket: If the bot can’t solve your issue, it will forward you to our support team and create a ticket for you.

• Ticket Form: You can also use our dedicated ticket form to create a ticket directly.

⏱ Response times: Our team typically responds within 24–72 hours (often much sooner). Please note that times may vary depending on weekdays, weekends, or public holidays!

3. Email

Prefer email? You can always reach us directly at help@medal.tv

The same response times as above apply!

4. Discord

We also offer support through our Discord Server

• Support Bot: Our chatbot is also available on Discord for all users, offering the same helpful answers as on our support website.
• Premium Chat Support: Premium users have the option to chat directly with our support team on Discord.
  
  

5. Reddit Community

Join the discussion on our Reddit forum.

• Ask questions

• Share feedback

• Search through existing posts for solutions others have found
  
  

6. Twitter

Quick question? Reach out on Twitter at @MedalTVSupport. We’ll do our best to help or direct you to the right place.

✨ Quick Tip: For the fastest results, start with our Knowledge Base before creating a ticket.

Follow us on Social Media to see what we're up to! 

	@Medal_TV
	@medal.tv
	@Medal.tv
	r/MedalTV
	@Medal.tv
	@Medal_tv

Press Inquiries:

If you have any press related questions or have specific business inquiries, please email: press@medal.tv 

If you need media assets, you can find our approved media assets here: medal.tv/brand