In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This issue can happen on both Windows 10 N and Windows 10.


If you are on Windows 10 N, you will need to download and install Windows Media Feature Pack.

If you are on Windows 10, you will need to download and install Windows Media Player.


TABLE OF CONTENTS


If you are unsure if you running Windows 10 or Windows 10 N:

  • Open the Start Menu
  • Type This PC
  • Right click and select Properties
  • Look under Windows edition


Windows 10 N

How to download and install Media Pack


  • Open the Start Menu and type Add or remove programs
  • Select Optional Features
  • Select Add a feature
  • Type Media Feature Pack in the search bar.
  • Check the box and select Install


Once Media Pack is installed, restart your PC.


Windows 10

How to download Windows Media Player


  • Open the Start Menu and type Add or remove programs
  • Select Optional Features
  • Select Add a feature
  • Type WindowsMedia Player in the search bar.
  • Check the box and select Install

Once Media Player is installed, restart your PC.


Media Pack/Media Player is already installed!

  • In Add or Remove Programs, navigate to the far left and select Programs and Features
  • In the new window, select Turn Windows features on or off
  • In the next window, scroll down until you find the Media Features box. Make sure the option is checked and select OK


Restart your PC for the changes to take effect