In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This issue can happen on both Windows 10 N and Windows 10.

If you are on Windows 10 N, you will need to download and install Windows Media Feature Pack.

If you are on Windows 10, you will need to download and install Windows Media Player.

TABLE OF CONTENTS

• Windows 10 N
• Windows 10
• Media Pack/Media Player is already installed!

If you are unsure if you running Windows 10 or Windows 10 N:

• Open the Start Menu
• Type This PC
• Right click and select Properties
• Look under Windows edition

Windows 10 N

How to download and install Media Pack

	Open the Start Menu and type Add or remove programs
	Select Optional Features
	Select Add a feature
	Type Media Feature Pack in the search bar. Check the box and select Install

Once Media Pack is installed, restart your PC.

Windows 10

How to download Windows Media Player

	Open the Start Menu and type Add or remove programs
	Select Optional Features
	Select Add a feature
	Type WindowsMedia Player in the search bar. Check the box and select Install

Once Media Player is installed, restart your PC.

Media Pack/Media Player is already installed!

	In Add or Remove Programs, navigate to the far left and select Programs and Features
	In the new window, select Turn Windows features on or off
	In the next window, scroll down until you find the Media Features box. Make sure the option is checked and select OK

If all of the above instructions do not work, please try the following:

1. Download the windows media creation tool. https://go.microsoft.com/fwlink/?LinkId=691209

2. Run the tool and select 'Upgrade this pc now'

3. Select the option 'Keep all my files and apps'

4. Then click install to update.

Restart your PC for the changes to take effect