In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack.

This feature is only missing in Windows 10 N versions. Full versions of Windows 10 come pre-installed with Media Pack.


If you are unsure if you running Windows 10 N, you can check by:

  • Open the Start Menu
  • Type This PC
  • Right click and select Properties
  • Look under Windows edition


How to download and install Media Pack:


  • Open the Start Menu and type Add or remove programs
  • Select Optional Features
  • Select Add a feature
  • Type Media Feature PackĀ in the search bar.
  • Check the box and select Install


Once Media Pack is installed, restart your PC and you are good to go!