How to Collect Event Viewer Logs on Windows

In some rare cases, the Medal team may need some information from the Windows Event Viewer to determine what has happened, such as Medal causing your game to crash. The Event Viewer logs contain detailed information about significant events on your computer, which can help in troubleshooting issues.

Here’s a detailed guide on how you can collect that data:

TABLE OF CONTENTS

• Opening Event Viewer
• Navigating to Application Logs
• Finding and Saving Error Logs

Opening Event Viewer

• Step 1: Open the Start Menu by clicking the Start button or pressing the Windows key on your keyboard.
• Step 2: Type Event Viewer into the search bar.
• Step 3: Click on the Event Viewer app from the search results to open it.

Navigating to Application Logs

• Step 1: In the left-side panel of the Event Viewer window, expand the Windows Logs folder by clicking the arrow next to it.
• Step 2: Click on Application. This will display all application-related events in the middle panel.

Finding and Saving Error Logs

• Step 1: In the Application logs, look for events labeled as Error or Warning. These events are highlighted with a red or yellow icon respectively.
• Step 2: Click on an event to view more details about it in the lower panel.
• Step 3: In the details pane, check the information provided to see if the event mentions Medal or the name of your game. This information is typically found in the General tab and includes a description of the event and any related files or processes.
• Example: You might see an entry like "Application Error - Medal.exe".

Once you have found the errors, take a screenshot like the one above and send it to the Medal team.

If you need further assistance, please reach out to the Medal support team.