If you are seeing this red banner with the error "Medal is already running but may have become unresponsive", it means that Medal is running one or more processes multiple times, which can interfere with its ability to record. This issue is typically caused by interrupted closures or crashes.
How to Fix the Issue:
- Open Task Manager using Ctrl + Alt + Delete or Ctrl + Shift + Esc.
- Locate all Medal Processes in the list.
- Select each Medal process and click End Task to close them completely.
- After ending all Medal processes, restart the application.
If the error message still appears, try restarting your PC to resolve any residual issues.
If the problem persists even after a PC restart, please contact our support team for further assistance. Or consider a clean installation by purging Medal. This process removes all existing files and settings, allowing for a fresh install, which can resolve lingering issues.
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