TABLE OF CONTENTS

• Mobile Number Verification
  • Manual Mobile Verification
  • Desktop
  • Mobile

Mobile Number Verification

To import or upload clips that were not captured using Medal, you'll need to verify your account with a mobile number.

Manual Mobile Verification

If you encounter any issues from the guides below, you can create a ticket here. Please include your complete phone number with the country code, and our support team will assist you.

Desktop

Go to Settings > Privacy & Security and click the Verify Account button.
Select your country and enter your mobile number. Then click Send me a code. You can use the search bar to quickly find your country.
Once you receive the verification code via text message, enter it on the next screen. Make sure to accept Medal's Community Standards before submitting.
Once your code has been verified, you can now upload videos that were not captured using Medal!

Mobile

When you try to upload a clip from your Camera Roll, you will be prompted to verify your account.
Select your country and enter your mobile number. Then tap Continue.
You will receive a verification code via text message. Enter the code on the next screen and tap Continue. By continuing, you agree to Medal's Community Standards.
Once your code has been verified, you’ll see a notification saying Verification complete! You can now upload videos from your Camera Roll!