Medal on Android Overlay/Button not working

Modified on Wed, 08 May 2024 at 06:04 PM

If your experiencing an issue with your Medal on Android not recording properly or the Medal record button disappearing, follow the steps below until the team is able to find a workaround.

Follow the steps to enable Medal to clip on your Mobile device. 
FAQ: This is a workaround also for Xiaomi / Redmi devices to work with Medal:

On your device go to your home screen/app drawer and locate the Medal application.
Long press the Medal Icon until you get a window pop up with three options and tap App info
  • Note: The pop-up may be different depending on the android version and mobile device.
Tap Force Stop on the bottom of the screen, and then tap Okay on the new pop up
Tap on Other Permissions
You will need to allow two permissions here.
Show on Lock Screen and Display pop-up windows while running in the background
Tap on the permissions to open a new pop up
For both permissions, set them to Always allow
Launch Medal and you should see a notification from Medal saying Ready to Record
Launch a game and Medal should prompt you for permissions to begin recording. Tap Start now to allow Medal to clip your gameplay

If you are still having an issue, please submit a ticket here for assistance.

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