Please update your desktop app to Early access, as some of the issues have already been fixed in that version.  To update to Early Access, please do the...

1. Refresh Medal While Medal is the active window, press Ctrl + R and wait for Medal to reload. Once Medal has reloaded, check your clips again to see if ar...

If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. Table of Contents: No Game Dete...

Please note: We are currently experiencing issues capturing Surround Sound audio. If your Output device is using Surround Sound, the current workaround is t...

Pixelated or Static Videos look like this:We know that this 'pixelated' issue sometimes can happen with some Nvidia cards and Intel Chipsets; espe...

If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7: Enable Window Aero: Windows Aero...

Low framerate or choppy clips happen when your computer doesn't have enough resources to record while you're gaming. Games are very resource inten...

If you have Controlled folder access enabled, you may have run into this error when creating a clip: You can stop Windows from blocking Medal by foll...

TABLE OF CONTENTS Problem: Solution 1: Nvidia / Intel Graphics Cards Solution 2: Process Priority Solution 3: Clean your PC Solution 4: Repair Medal ...

If you are encoutering this issue, check Windows Update for any updates. To do this: Open up your Windows Search and type Updates. Click on Check f...