Windows
Don't see your issue listed here? You can search our Knowledge Base for other Known Issues and fixes! Fixed in Early Access Click here to learn how ...
Sun, 30 Jan, 2022 at 7:57 AM
1. Refresh Medal While Medal is the active window, press Ctrl + R and wait for Medal to reload. Once Medal has reloaded, check your clips again to see if ar...
Thu, 21 Jul, 2022 at 3:48 PM
If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. TABLE OF CONTENTS No Game Detec...
Sat, 14 May, 2022 at 11:50 AM
Please note: We are currently experiencing issues capturing Surround Sound audio. If your Output device is using Surround Sound, the current workaround is t...
Thu, 30 Sep, 2021 at 8:15 AM
In some rare cases, your game may fail to shut down fully when you close it out. This will cause Medal to think that your game is still open. How to ...
Sat, 14 May, 2022 at 11:51 AM
If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7: Enable Window Aero: Windows Aero...
Sat, 12 Sep, 2020 at 9:00 AM
Low framerate or choppy clips happen when your computer doesn't have enough resources to record while you're gaming. Games are very resource inten...
Sun, 5 Sep, 2021 at 12:43 PM
If you have Controlled folder access enabled, you may run into this error banner in Medal: Or this error when trying to clip: These issues are ca...
Mon, 26 Jul, 2021 at 8:42 AM
If you are encountering this issue, your install of Medal may be corrupt, or you may need to update Windows. Update Windows Open up your Windows Star...
Sat, 14 May, 2022 at 11:54 AM
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you. De...
Thu, 16 Sep, 2021 at 5:13 PM