Windows

Known Issues - Updated: August 9, 2020
Please update your desktop app to Early access, as some of the issues have already been fixed in that version.  To update to Early Access, please do the...
Thu, 26 Nov, 2020 at 11:52 AM
My clips are missing or corrupted!
1. Refresh Medal While Medal is the active window, press Ctrl + R and wait for Medal to reload. Once Medal has reloaded, check your clips again to see if ar...
Thu, 26 Nov, 2020 at 8:07 AM
No Game Detected / F8 isn't working!
If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. Table of Contents: No Game Dete...
Sat, 12 Sep, 2020 at 8:46 AM
My clips don't have sound!
Please note: We are currently experiencing issues capturing Surround Sound audio. If your Output device is using Surround Sound, the current workaround is t...
Sat, 12 Sep, 2020 at 8:57 AM
Pixelated or Static Videos
Pixelated or Static Videos look like this:We know that this 'pixelated' issue sometimes can happen with some Nvidia cards and Intel Chipsets; espe...
Sat, 12 Sep, 2020 at 8:58 AM
Overlay Issues
If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7: Enable Window Aero: Windows Aero...
Sat, 12 Sep, 2020 at 9:00 AM
Low Framerate (FPS) or Choppy Clips
Low framerate or choppy clips happen when your computer doesn't have enough resources to record while you're gaming. Games are very resource inten...
Fri, 25 Sep, 2020 at 11:16 AM
Windows 10: Unauthorized changes blocked
If you have Controlled folder access enabled, you may have run into this error when creating a clip: You can stop Windows from blocking Medal by foll...
Mon, 23 Mar, 2020 at 2:44 AM
Sped Up Clips
TABLE OF CONTENTS Problem: Solution 1: Nvidia / Intel Graphics Cards Solution 2: Process Priority Solution 3: Clean your PC Solution 4: Repair Medal ...
Sat, 12 Sep, 2020 at 11:50 AM
Something went wrong! Please run repair mode
If you are encoutering this issue, check Windows Update for any updates. To do this: Open up your Windows Search and type Updates. Click on Check f...
Wed, 6 Nov, 2019 at 7:26 PM