Windows

My clips are missing or corrupted!
1. Refresh Medal While Medal is the active window, press Ctrl + R and wait for Medal to reload. Once Medal has reloaded, check your clips again to see if ar...
Sat, 7 Oct, 2023 at 2:03 PM
No Game Detected / F8 isn't working!
If Medal isn't recording your game, there are a few potential issues. Let's start by diagnosing the problem. No Game Detected Medal will show yo...
Sat, 7 Oct, 2023 at 2:03 PM
My clips don't have sound!
Are you experiencing audio-related problems in your Medal clips? In many cases, the root cause can be attributed to undetected audio sources. To resolve thi...
Sun, 8 Oct, 2023 at 3:47 AM
Game Status Stuck
In some rare cases, your game may fail to shut down fully when you close it out. This will cause Medal to think that your game is still open. How to ...
Sat, 7 Oct, 2023 at 2:04 PM
Overlay Issues
If you are experiencing issues with Medals Overlay not appearing In-Game, try these solutions: Windows Vista/7: Enable Window Aero: Windows Aero...
Sat, 12 Sep, 2020 at 12:00 PM
Low Framerate (FPS) or Choppy Clips
Low framerate or choppy clips happen when your computer doesn't have enough resources to record while you're gaming. Games are very resource intensi...
Tue, 14 Mar, 2023 at 6:26 PM
Windows Controlled Folder Access
If you have Controlled folder access enabled, you may run into this error banner in Medal: Or this error when trying to clip: These issues are ca...
Mon, 26 Jul, 2021 at 11:42 AM
Sped Up Clips
TABLE OF CONTENTS Problem: Solution 1: Nvidia / Intel Graphics Cards Solution 2: Process Priority Solution 3: Clean your PC Solution 4: Repair Medal ...
Fri, 23 Dec, 2022 at 4:32 PM
Something went wrong! Please run repair mode
If you are encountering this issue, your install of Medal may be corrupt, or you may need to update Windows. Update Windows Open up your Windows Star...
Sat, 14 May, 2022 at 2:54 PM
Green Clips / Green Video
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you.  Delet...
Fri, 23 Dec, 2022 at 4:32 PM