Windows
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you. De...
Mon, 17 Feb, 2020 at 9:15 AM
There are far too many reasons why a user could experience an issue with installation to break it all down here. BUT, I will do my best to help resolve the ...
Sat, 9 May, 2020 at 1:31 PM
Some recorders and overlays can stop Medal from being able to record your gameplay. Make sure these programs are not running while using Medal: Known t...
Fri, 8 Jan, 2021 at 11:12 AM
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Sun, 17 Jan, 2021 at 7:10 AM
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't...
Wed, 8 Jul, 2020 at 7:12 AM
Comcast / Xfinity We have narrowed down the majority of upload issues to Comcast / xfinity internet. It appears there is a new feature they have called &qu...
Mon, 24 Feb, 2020 at 4:22 PM
If your Medal program looks something like this, you may have Nvidia's Image Sharpening enabled. Image Sharpening has been known to affect some p...
Tue, 16 Jun, 2020 at 8:10 AM
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 26 Oct, 2020 at 7:54 AM
Game Audio Only is currently an experimental feature.
What does an experimental feature mean?
An experimental feature is a feature that is still under...
Sat, 6 Mar, 2021 at 1:12 PM
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we st...
Sat, 21 Nov, 2020 at 4:17 AM