Windows
If you're noticing all of your clips are green it's likely a driver issue, but I'll list a bunch of steps that should fix this for you. De...
Mon, 17 Feb, 2020 at 9:15 AM
There are far too many reasons why a user could experience an issue with installation to break it all down here. BUT, I will do my best to help resolve the ...
Sat, 9 May, 2020 at 1:31 PM
Some recorders and overlays can stop Medal from being able to record your gameplay. Make sure these programs are not running while using Medal: Known t...
Fri, 8 Jan, 2021 at 11:12 AM
In order for Medal to start recording to take clips, the Medal software requires Windows Media Pack/Windows Media Player to be installed and active. This ...
Sun, 17 Jan, 2021 at 7:10 AM
You can download Medal at https://mac.medal.tv Known issues: Audio isn't currently supported Also note: This version of Medal doesn't...
Wed, 8 Jul, 2020 at 7:12 AM
Comcast / Xfinity We have narrowed down the majority of upload issues to Comcast / xfinity internet. It appears there is a new feature they have called &qu...
Mon, 24 Feb, 2020 at 4:22 PM
If your Medal program looks something like this, you may have Nvidia's Image Sharpening enabled. Image Sharpening has been known to affect some p...
Tue, 16 Jun, 2020 at 8:10 AM
Corsiar’s iCUE software is known to cause a couple different issues when recording. Here are a few things you can try before reaching out to support that m...
Mon, 26 Oct, 2020 at 7:54 AM
Currently, Game Audio Only officially supports Windows 10. But there are different version of Windows 10 and Game Audio Only may not work on all of them. ...
Fri, 27 Nov, 2020 at 11:04 AM
In some rare cases, Medal may collide with other programs, causing them to crash. This can be especially frustrating when it happens to a game. While we st...
Sat, 21 Nov, 2020 at 4:17 AM