Clips not playing in Library - "Something Went Wrong"

Seeing the error message "Uh oh! Something went wrong..." can be frustrating, especially when you're working with important files. This message typically appears when a file is corrupted, missing, or unreadable. In this article, we'll explore what causes this issue and provide solutions to resolve it.

TABLE OF CONTENTS

• Common Causes of the "Uh Oh! Something Went Wrong" Error
• How to Fix the "Uh Oh! Something Went Wrong" Error
  • 1. Check File Integrity
  • 2. Repair and Early access Medal
  • 3. Run Medal as admin
  • 4. Advanced Window Capture
  • 5. Medal logs
• Conclusion

Common Causes of the "Uh Oh! Something Went Wrong" Error

This error may appear due to several reasons, including:

1. Corrupted File – The file might have been damaged during the saving or transfer process.
2. Incomplete Download or Transfer – If a file wasn’t completely downloaded or transferred, it may not contain any usable data.
3. Unsupported Format – If you are migrating a 3rd party clip, Medal might not support the file type you’re trying to migrate. More information here

How to Fix the "Uh Oh! Something Went Wrong" Error

Here are some troubleshooting steps to resolve the issue:

1. Check File Integrity

• If this is a migrated file, try re-uploading it to Medal again.
• If this is a clip captured by Medal, right click the clip and open file location, see if the clip can be locally played. If not, sadly, the clip is corrupted. 

2. Repair and Early access Medal

• Try repairing Medal: Guide here
• Enable early access and test a new clip if it's still the same. 

3. Run Medal as admin

• Set Medal to run as admin. Here's a guide. 

4. Advanced Window Capture

• Try enabling Advanced Window Capture and test with a new clip

5. Medal logs

• If everything is set and new clips are still the same, please scan your new logs and send us a ticket to let us know.

Conclusion

The "Uh oh! Something went wrong..." error can be caused by corrupted files, transfer issues, or recording errors. By following the troubleshooting steps outlined above, you can fix the new clips moving forward. 

If the issue persists, contacting support may be the best option.